What to Do If You Receive a Damaged or Defective Product

Steps to Take

Immediate Inspection: Upon receiving your order, it's essential to inspect the product(s) carefully. If you notice any damage or defects, please take the following steps:

Photograph the Issue: Using your smartphone or camera, take clear and detailed photographs of the damaged or defective areas of the product. Make sure to capture the issue from multiple angles to provide a comprehensive visual record.

Contact Us: Reach out to our dedicated customer support team as soon as possible. You can contact us at service@akicon.com. In your email, include the following information:

  • Your order number.

  • A description of the damage or defect.

  • Attach the photographs you took in step 2.

Our Response: Once we receive your email, our team will promptly review the information and images you provided. We are committed to resolving the issue to your satisfaction.

Resolution Options

Depending on the nature and extent of the damage or defect, here are some common resolution options:

Replacement: If the damage or defect is significant and irreparable, we may arrange for a replacement of the product at no additional cost to you.

Repair: In cases where the issue is minor and can be repaired, we may offer to facilitate the repair process, ensuring your product meets our high-quality standards.

Refund: If a replacement or repair is not feasible or if you prefer, we can provide a refund for the affected product's purchase price.

Our Commitment to You

At Akicon, your satisfaction is our top priority. We understand that receiving a damaged or defective product can be frustrating, and we are here to make it right. We appreciate your cooperation in promptly reporting any issues and providing the necessary information and photographs. This allows us to expedite the resolution process and ensure your continued satisfaction with our products and services.

If you have any questions or concerns about the process, please feel free to contact our customer support team. We are here to assist you throughout the entire resolution process and to address any additional inquiries you may have. Thank you for choosing Akicon—we are dedicated to delivering excellence to your doorstep.