Shipping Guide

Shipping Guide

  1. Free Standard Shipping on all items without Tax.

Shipping Locations

  1. We ship to the U.S. except for Alaska, Guam, Hawaii, and Puerto Rico.
  1. We don't ship to FPO, APO, and PO Box addresses.

Shipping Methods

We ship your order via UPS, FedEx, and Less than truckload freight shipping (LTL).

Delivery

Stock Items

Free Standard Shipping：

Stock items will be shipped out within 48 hours during working days after we receive your payment, which means our carrier will pick up the items within 24 hours.  

Customized Items

Free Standard Shipping:

(Custom products will take about 8-10 weeks for delivery from the date the customer approves the CAD drawing)

Expedited Shipping:

(Custom products will take about 6-8 weeks for delivery from the date the customer approves the CAD drawing)

Expedited Shipping

In-stock items will be shipped out within 24 hours during working days after we receive your payment.

Custom products will take about 6-8 weeks to deliver from when the customer approves the CAD drawing.

Expedited shipping options are available for an additional cost (shipping charges are based on the size and shipping address of the range hood)

How soon will my custom product be shipped?

  1. We will take 1-2 days to process your order after we receive your payment. CAD drawings will be sent for your confirmation the first time after we complete them. We will start making the products immediately after we get your approval, which usually takes 4-5 weeks. When we finish all the production, we will send you the actual product pictures and video by email before shipping.

  2. For the safety and integrity of the product, we ship in reinforced polystyrene foam, ½" plywood crates, as shown below. We will make every effort to protect the artwork from freight damage. Shipments typically take 3-4 weeks, so it usually takes 8-10 weeks from when the order is placed to when it arrives.

We will ship the items out within 48 hours during working days after we receive your payment, which means our carrier will pick up the items within 24 hours. （Except for customized products）

The delivery fulfillment will take 2 to 5 days, affected by the distance and the carrier's operational efficiency. Your patience will be highly appreciated when expecting the items.

When encountering force majeure, the processing of orders will be delayed. Nevertheless, we ensured that your order would be processed quickly when the weather permits. If the item is damaged in transit, please get in touch with us at service@akicon.com within 3 business days, and we will exert great effort to resolve this. Thank you in advance for your understanding.

Orders Tracking

You will receive an automatically generated email including the carrier's information and a tracking number as soon as the item has been dispatched. You can track your item on the carrier's official website.

Or please visit our Track Your Order Page for detailed steps of order tracking.

Note:

  1. Please be sure to verify you have the correct shipping address on your order PRIOR to making payment, as this is the address we will ship to.

  1. We are not responsible for any return shipping cost if you don't like the item after you buy it or if you place the wrong order.

  1. UPS will dispatch the item that weighs less than 150 lbs, and we will use Truck shipment for those more than 150 lbs.

If you have special requirements, such as urgent parcels, please email service@akicon.com directly, and we will deal with them as soon as possible.