Return & Refund Policy
We provide a 30-day return policy, allowing returns to be requested within 30 days from the date the order was placed.
*Custom or made-to-order products are not eligible for return.
Eligible for Return
• In the same condition as originally received
• Unused and in original packaging
• Accompanied by a receipt, order number, or other valid proof of purchase
Non-Returnable Items
• Custom or made-to-order products
• Items that have been modified, altered, or installed
• Items that are no longer in resalable condition
• Items not returned in their original packaging
• Items returned without prior authorization
• Sale items (all sales are final)
• Gift cards
Fees & Refunds
• A 15% restocking fee will be applied to all returns.
• If the return is due to our error or a defect the restocking fee will be waived
• Customers are responsible for return shipping costs unless the return is a result of our fault
• All returned items will be inspected upon arrival
• Damaged or unsaleable returns may incur further deductions or be denied a refund
• Refunds are processed within 3–5 business days after inspection
Order Cancellation
• Orders may be canceled within 24 hours of placement for a full refund
• Email us with your order number and recipient name to request cancellation
• Custom-made products cannot be canceled