Free Standard Shipping is available on all items within the continental U.S., with no sales tax.

General Shipping Policy

    •  Free standard shipping is available on all items within the continental U.S., with no sales tax.

    •  We do not ship to FPO, APO, or P.O. Box addresses.

Shipping Methods

    •  Orders are shipped via UPS, FedEx, or LTL freight carriers depending on size and destination.

    •  Items under 150 lbs are shipped via UPS; items over 150 lbs will be shipped via truck freight.

    •  Expedited shipping is available for an additional charge based on item size and shipping location.

Stock Items

    •  Stock items will be shipped out within 48 hours during working days after we receive your payment.

    •  Our carrier will typically pick up the items within 24 hours of shipment processing.

Customized Items

    •  Standard Shipping: Custom products require 8–10 weeks from the date the customer approves the CAD drawing.

    •  Expedited Shipping: Custom products require 6–8 weeks from the date the customer approves the CAD drawing.

    •  Orders are processed within 1–2 business days. Once the CAD drawing is approved by the customer, production typically takes 4–5 weeks.

    •  Upon completion, Akicon will provide detailed photos and a video of the final product prior to shipment.

    •  Products are packed in reinforced foam and ½" plywood crates to ensure safe transport.

    •  Shipping typically takes 3–4 weeks after production is completed.

International Shipping Eligibility

    •  We offer international shipping for select products.

    •  Items without electrical components (e.g., range hood shells without inserts) may be eligible for international delivery.

  •    Products with electrical parts (such as inserts) are not available for international shipment due to voltage and certification restrictions.

  •    Please contact us at sales@akicon.com for an international shipping quote based on your location.

Order Processing & Delays

    •  We process orders within 48 hours during working days, excluding custom items.

    •  Delivery time is typically 2 to 5 days depending on distance and carrier efficiency.

    •  In case of force majeure (e.g. severe weather), order processing may be delayed.

    •  If items are damaged in transit, please contact us at service@akicon.com within 3 business days.

Order Tracking

    •  You will receive an automated email with carrier information and a tracking number once your order ships.

    •  Track your order on the carrier’s website or visit our "Track Your Order" page for detailed steps.

Important Notes

    •  Please ensure your shipping address is correct before completing your order.

    •  We ship to the address provided at checkout.

    •  We are not responsible for return shipping costs due to buyer’s remorse or incorrect orders.

    •  For urgent or special shipping requests, contact service@akicon.com directly.