At Akicon, we understand that circumstances may change, and you may need to modify or cancel your order. We value your satisfaction and aim to provide clear guidelines for order modifications and cancellations. Here's what you need to know about these processes for our standard and custom products.

Modifying or Canceling Standard Product Orders

For standard product orders, you have the flexibility to contact us and request modifications or cancellations. We aim to accommodate your needs promptly. Here's what you should keep in mind:

If you wish to modify or cancel your order, please contact us as soon as possible. The sooner you reach out, the better the chances of a smooth adjustment or cancellation.

Modifying or Canceling Custom Product Orders

Custom products are tailored to your specific requirements, and once production begins, alterations become more complex. Here's our policy for modifying or canceling custom product orders:

Within 24 Hours of Placing the Order

You can contact us to request modifications or cancellations, but a 10% fee will apply.

Within 48 Hours of Placing the Order

 Requests for modifications or cancellations will incur a 20% fee.

Between 48 Hours and Less than 5 Days After Placing the Order

Between 48 Hours and Less than 5 Days After Placing the Order

After 5 Days


Unfortunately, we will be unable to process any modifications or cancellations as production will have already begun.

Contact Us Promptly

To initiate any modifications or cancellations, please contact our customer support team as soon as you decide. Timely communication is crucial to ensure the best possible outcome.

We understand that circumstances can change, and we aim to provide flexibility while also considering the complexities of custom product production. Whether you have ordered a standard or custom product, please reach out to us promptly if you need to make any changes. Our goal is to assist you to the best of our ability while maintaining the high-quality standards that define Akicon products.