At Akicon, we understand that circumstances may change, and you may need to modify or cancel your order. We value your satisfaction and aim to provide clear guidelines for order modifications and cancellations. Here's what you need to know about these processes for our standard and custom products.
Modifying or Canceling Standard Product Orders
For standard product orders, you have the flexibility to contact us and request modifications or cancellations. We aim to accommodate your needs promptly. Here's what you should keep in mind:
If you wish to modify or cancel your order, please contact us as soon as possible. The sooner you reach out, the better the chances of a smooth adjustment or cancellation.
Modifying or Canceling Custom Product Orders
Custom products are tailored to your specific requirements, and once production begins, alterations become more complex. Here's our policy for modifying or canceling custom product orders:
Within 24 Hours of Placing the Order |
You can contact us to request modifications or cancellations, but a 10% fee will apply. |
Within 48 Hours of Placing the Order |
Requests for modifications or cancellations will incur a 20% fee. |
Between 48 Hours and Less than 5 Days After Placing the Order |
Between 48 Hours and Less than 5 Days After Placing the Order |
After 5 Days |
Unfortunately, we will be unable to process any modifications or cancellations as production will have already begun. |